I promised last night to unveil my plans to try and solve my comic retailer's chronic shipping problem. To start with, I have composed a letter that I am going to hand out to every Ron's customer I see. My husband and I are going to canvas the shop and the town looking up everyone we can to help us.
Here is the letter I am handing out tomorrow.
Dear Ron’s Customer:
As you know, the last six weeks out of eight, there have been shipping problems that have caused us as comic book readers to not be able to get our product in a timely fashion. Because of this, I know several of you have had to shuffle your schedule or just do without a book you may have bought if it were presented the day you expected it.
If you are concerned like I am, please send an e-mail or letter to Diamond Comic Distributors, Inc. and let them know that you are unhappy. I have at present sent two letters and plan to continue to barrage them with correspondence until the problem is corrected.It is not fair to us that we cannot get our goods in a timely fashion, and it is certainly not fair to Ron’s as a business. Please let your voice be heard.
Contact information for Diamond is:
Diamond Comic Distributors, Inc.
1966 Greenspring Drive, Suite 300
Timonium, MD 21093
Phone: (410) 560-7100
E-mail address: email@example.com
They will get your letter, call, or e-mail, and they will have no choice but to respond.
If you have any questions, please contact us at HeidiDC@aol.com.
Together we can make a difference.
James and Heidi Meeley
I am going to get as many customers in town to send Diamond letters or e-mails. Between my hubby and myself, we are going to contact all our friends that are readers, and we are going to spend time around the shop tomorrow networking. If my lone voice isn't enough to make Diamond stand up and take notice, we are going to find strength in numbers.
What do you think?