After all your fantastic input, Jim researched the options for gettting comic books. We deliberated quite carefully and made the decision to try Discount Comic Book Service. I came home early tonight and we did our order. I was pleasantly surprised at how easy it was. What a great site!
That being said, we will start getting our books from DCBS in May. We opted for the biweekly option and are hoping that will work well. After much discussion, we decided to try and be more patient and do things this way.
The only bad part is we don't know how to politely tell our local retailer that we are closing our file. I want to be honest so I will tell them that it is for ease of service due to my odd schedule, which is pretty much the truth. How would you break the news? I want to do it the right way, without a lot of crap or fibbing, because that is not how I operate. I want to be honest but nice.
On that note, I am going to take a shower. I still didn't answer comments tonight, but I will be back tomorrow. Take care!
Tuesday, March 25, 2008
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11 comments:
You don't owe them an explanation, you are the customer... but convenience is the truth so convenience is the answer
I didn't actually tell my LCS manager either, and we're friends! He's aware why people are mostly unhappy buying from them anyway- lack of any sort of holds discount- so I think he understands. I still stop in once in a while, and keep a folder there, in case I get interested in a book before I can pre-order it from DCBS.
Honesty is the best policy in this case- just tell him it's nothing personal!
Swinebread, that is true. I will just be honest and tell 'em that I just don't have the time and that this is going to be easier. I may sit down with the owner down the road for a more in-depth conversation some day. I just don't know.
Johnny b, thank you for the insight. I would imagine that we may still go there from time to time to say "hi" or look for back issues, so the break isn't complete. That is a good point.
I hate confrontation, but I agree that honesty is the best policy. Hopefully I don't have to hold the conversation in front of several other customers. That is what I am worried about as well.
Of the small handful of online places I've tried, DCBS was the best. I'm still toying a bit with switching everything over to them and dropping my LCS completely but I'm actually fairly happy with my LCS at this time but the additional savings is looking better and better all the time.
Well, if there are issues beyond the convenience factor, it would probably be helpful to the local shop to know them. Particularly if it's something they can actually do something about.
However, I can tell you right now that, unless pressed, I would personally do exactly what you're planning to do. :) Not a fan of unnecessary confrontation.
Do you actually have to tell them specifically? I don't know much about pull lists--is it something you have to fill out every month, or do you have running "subscriptions" so to speak?
I've been using DCBS for the last 5 weeks, and I couldn't be happier
Scott, that does make me feel better. I have had a great first experience signing up, and hopefully will have a long relationship with DCBS.
Brainfreeze, we actually got a call from the lady that orders the comics. My hubby told her we weren't going to fill out Previews anymore and left it at that. I am still considering a more detailed conversation, but am chicken! I really like the lady and don't want to hurt her feelings.
Gyuss, I am very glad to hear that! Thank you!
When I changed over, even though it was crappy service I told him part of the reasoning. Basically that with my schedule it was impossible to know how often I would be able to come to the shop. So I wasn't going to preorder everything (by that time I'd already gotten off all pull lists) but would check in when I could to make sure I paid for anything I had ordered previously.
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